Below are answers to our most Frequently Asked Questions. If you cannot find your answer here, feel free to open a support ticket.
What exactly do I get with membership? 
Your membership includes:
- Unlimited email searches (search by name or by email address - over 400 million records!)
- Unlimited people searches (over 85% of U.S. households)
- Email header analysis (find out more information about a specific email)
- Deep web crawl search
- Blacklist checker
- Message analyzer
- And more!
Where does this information come from?
Our service provides information obtained from public records, phone book directories, opt-in databases, and other sources.
Does this include information about Canadian or international emails?
Email Finder is for U.S. residents only.
How do I edit or remove my information in this directory?
We take your privacy very seriously. If you wish to have your name and email address removed from our directory, please use our opt-out request form.
Which social networks can I search?
Search results include members of LinkedIn, Facebook, Friendster, Bebo, Hi5, MySpace, and a dozen other social media websites.
How many searches can I conduct as a member?
You can conduct an unlimited number of searches during your membership term, as outlined in our terms and conditions. Bulk searches, shared logins, and automated tools are strictly prohibited. Violators will be prosecuted.
What is the difference between a report and membership?
A report shows you the results for a specific query (e.g. the owner of example@domain.com). Membership gives you unlimited access to our entire database - not just one search - and therefore is a much better bargain if you think you’ll conduct more than a couple searches per year.
How does the membership billing work?
Membership is priced on a per-month basis but billed annually in one easy payment. Your membership will automatically renew upon expiration at the same price unless you decide to cancel.
How does the money back guarantee work?
We'll refund your membership fee right away. (All sales are final after 60 days.)
How do I know my payment is secure?
Your purchase details are encrypted on 128-bit SSL. Our checkout is verified daily by Verisign. Customer records are 100% confidential and not added to our search database.
How will the charge appear on my bank statement?
Membership payment will appear on your bank statement as "EmailFinder.com". (Unless you place your order through our partner Clickbank, in which case "Clickbank" will appear as the source of the charge.)
Can I print my search results?
What do the search results look like?
How do I sign into my account?
Please visit the login page.
I'm having login troubles, what do I do?
If you've forgotten your password, simply enter it into the "forgot password" form on the login page. You'll receive an email with your password reminder and login instructions.
If you still can't login, submit a ticket to our support department and we'll be happy to help.
How do I contact your support department?
